Here’s a rewritten version of the policy for Vetements Bedrock:
Vetements Bedrock Return/Exchange Policy
At Vetements Bedrock, we strive to make your shopping experience as seamless and convenient as possible. Whether you shop in-store or online, we offer clear guidelines for returns and exchanges.
Return/Exchange Period:
- Returns or exchanges must be made within 30 days of the original purchase date.
- Purchases made between November 1st and December 31st are eligible for exchange only until January 31st, in-store only.
- No returns or exchanges are allowed during Black Friday or Boxing Day sales in-store.
Eligibility for Returns/Exchanges: To qualify for a return or exchange, the merchandise must be:
- Unworn
- Unwashed
- In its original packaging with tags attached
- Accompanied by the original receipt or confirmation email
- Not marked as “Final Sale”
Final Sale Items Include:
- All headwear
- Base-layer apparel (undergarments, swimwear, compression bottoms, masks, socks)
- Water bottles
- Shoe care items
- Items labeled as “Final Sale” or part of a Team Buy (orders of 5 or more items of the same style)
In-Store Returns: For items purchased in-store, simply return them at any Vetements Bedrock location. Exchanges are processed in-store only, subject to product availability. We recommend confirming with the store before visiting.
Online Returns: Online purchases can be returned in-store or by shipping them to our Distribution Center. The customer is responsible for return shipping costs, although you may purchase a discounted return label from us.
How to Return via Shipping:
- Visit our returns portal and enter your order number and the email address used for the order.
- Upload images of the items and choose whether to:
- Purchase a discounted return label from Vetements Bedrock
- Use your own return label
- If you purchase a return label, you will receive a confirmation email along with the return label, which must be used within 30 days. If using your own label, follow the instructions in the return request email.
- Once your return is shipped, share the tracking number with us via a new ticket if using your own label.
Shipping Instructions:
- Pack the items securely in a suitable shipping box or polybag.
- Do not affix shipping labels directly to the product packaging (e.g., shoe boxes), as this may affect refund eligibility.
Refund Processing: Refunds will be issued to the original payment method (product price + applicable taxes) after inspection of returned items at our Distribution Center. Please allow up to 5 business days for the refund to appear in your account. Note that shipping charges are non-refundable.
Manufacturing Defects: Items with manufacturing defects must be returned within 60 days of purchase, accompanied by the original receipt. The items must be unworn, unwashed, and in their original packaging with tags attached.
Gift Receipts and Gift Cards:
- Gift receipts are eligible for returns or exchanges, but refunds will be issued as store credit according to our return policy.
- Gift cards are non-refundable, non-transferable, cannot be exchanged for cash, and cannot be used to purchase other gift cards.
Disclaimer: Vetements Bedrock reserves the right to refuse returns or exchanges. Any additional shipping costs for returns are the responsibility of the customer.
We appreciate your understanding and cooperation with our policy. Should you have any questions, please reach out to our customer service team.
Happy shopping!
Here’s a rewritten version of the policy for Vetements Bedrock:
Vetements Bedrock Return/Exchange Policy
At Vetements Bedrock, we strive to make your shopping experience as seamless and convenient as possible. Whether you shop in-store or online, we offer clear guidelines for returns and exchanges.
Return/Exchange Period:
- Returns or exchanges must be made within 30 days of the original purchase date.
- Purchases made between November 1st and December 31st are eligible for exchange only until January 31st, in-store only.
- No returns or exchanges are allowed during Black Friday or Boxing Day sales in-store.
Eligibility for Returns/Exchanges: To qualify for a return or exchange, the merchandise must be:
- Unworn
- Unwashed
- In its original packaging with tags attached
- Accompanied by the original receipt or confirmation email
- Not marked as “Final Sale”
Final Sale Items Include:
- All headwear
- Base-layer apparel (undergarments, swimwear, compression bottoms, masks, socks)
- Water bottles
- Shoe care items
- Items labeled as “Final Sale” or part of a Team Buy (orders of 5 or more items of the same style)
In-Store Returns: For items purchased in-store, simply return them at any Vetements Bedrock location. Exchanges are processed in-store only, subject to product availability. We recommend confirming with the store before visiting.
Online Returns: Online purchases can be returned in-store or by shipping them to our Distribution Center. The customer is responsible for return shipping costs, although you may purchase a discounted return label from us.
How to Return via Shipping:
- Visit our returns portal and enter your order number and the email address used for the order.
- Upload images of the items and choose whether to:
- Purchase a discounted return label from Vetements Bedrock
- Use your own return label
- If you purchase a return label, you will receive a confirmation email along with the return label, which must be used within 30 days. If using your own label, follow the instructions in the return request email.
- Once your return is shipped, share the tracking number with us via a new ticket if using your own label.
Shipping Instructions:
- Pack the items securely in a suitable shipping box or polybag.
- Do not affix shipping labels directly to the product packaging (e.g., shoe boxes), as this may affect refund eligibility.
Refund Processing: Refunds will be issued to the original payment method (product price + applicable taxes) after inspection of returned items at our Distribution Center. Please allow up to 5 business days for the refund to appear in your account. Note that shipping charges are non-refundable.
Manufacturing Defects: Items with manufacturing defects must be returned within 60 days of purchase, accompanied by the original receipt. The items must be unworn, unwashed, and in their original packaging with tags attached.
Gift Receipts and Gift Cards:
- Gift receipts are eligible for returns or exchanges, but refunds will be issued as store credit according to our return policy.
- Gift cards are non-refundable, non-transferable, cannot be exchanged for cash, and cannot be used to purchase other gift cards.
Disclaimer: Vetements Bedrock reserves the right to refuse returns or exchanges. Any additional shipping costs for returns are the responsibility of the customer.
We appreciate your understanding and cooperation with our policy. Should you have any questions, please reach out to our customer service team.
Happy shopping!
Let me know if you need any changes or additions!